Who We Are

This website, traralgon-towing.com.au, is operated by Apex Local Media on behalf of towing services available in Traralgon and the Latrobe Valley. When you submit a contact form or quote request on this website, your enquiry may be fulfilled by a vetted local towing operator in your area.

We are committed to handling your personal information responsibly and in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What Information We Collect

We only collect information you voluntarily provide when you fill in our contact or quote request form. This includes:

• Your name
• Phone number
• Email address
• Details about your towing or roadside request

We do not collect payment information, and we do not collect any information automatically beyond standard website analytics (see Cookies section below).

How We Use Your Information

The information you submit is used to:

• Respond to your towing or roadside assistance enquiry
• Arrange for a local towing operator to contact you or attend your location
• Improve the service and response experience

We do not use your information for unsolicited marketing or add you to any mailing lists without your explicit consent.

Service Providers & Lead Fulfilment

This website operates as a local lead generation platform. When you submit a quote request or contact form, your enquiry details may be passed to a vetted towing or roadside assistance operator who services your area, so they can respond to your request directly.

We may also use third-party tools to operate this website, including form processing (WPForms) and website hosting. These providers access your data only as needed to provide their services and are required to keep it secure.

Cookies & Analytics

This website may use cookies and Google Analytics to understand how visitors find and use the site. This data is anonymous and aggregated — it tells us things like which pages are most visited, but it does not identify you personally.

You can disable cookies in your browser settings at any time. Disabling cookies will not affect your ability to use this website or submit a quote request.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Your form submissions are encrypted in transit (HTTPS) and stored securely.

No method of transmission or storage over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

Your Rights

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Ask us to delete your information (where applicable)

To make any of these requests, please contact us using the details below.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.